Terms & Conditions

Contact Us

We’ll always support you when shopping with Hey Good Lookin so if you have any questions regarding your shopping experience or any other queries please contact us by emailing info@heygoodlookin.uk or by completing the form on the Contact Us page.

Security and Privacy

We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are not stored by us and all payments are processed securely using Stripe servers. Any information you provide is treated strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third parties.

Terms & Conditions

These Terms and Conditions apply to the use of this website and by accessing this website and by placing an order, you agree to the Terms and Conditions.


You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.


We reserve the right to update or amend these Terms & Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.

Copyright & Intellectual Property

The contents of the Hey Good Lookin website are protected by copyright laws, trademarks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, distribute or use this information or content for commercial purposes without the written consent of Hey Good Lookin Ltd.


Hey Good Lookin use third party companies to dispatch and take payment for orders placed on Hey Good Lookin stores and we retain the discretion to refuse your order. No contract of sale is deemed to have taken place until your order has been dispatched.

Description of Goods

We reserve the right to make changes to descriptions and specifications which do not materially affect the quality or performance of these products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is subject to change without notice.


The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. We have tried to ensure that the information provided on this website is accurate. However, we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.

Placing an order

You may place an order on Hey Good Lookin store by submitting a completed order form through the checkout procedure. We will confirm acceptance of your order by email to the email address you have provided and the sending of this email (whether or not it is received). By placing an order, you are confirming you’re over 18 years old and you agree to accept our terms and conditions.


The transaction will appear as Hey Good Lookin on your bank statement.

Registration & Password

You must ensure that the personal information you provide when registering on www.heygoodlookin.uk is true, accurate, current, and complete in all aspects. You must notify us immediately of any changes to your personal information by updating your account details on www.heygoodlookin.uk. When you create an account, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your account. If you know or suspect that someone else knows your password you should notify us by contacting us via email. By using this site, you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.


The price of the products will be the price quoted on the website at the time we accept your order. Prices can fluctuate after an order has been placed, any refund amounts will be returned at the price the product was purchased for. In addition to the price you will have to pay the delivery charges as quoted on the website at the time we accept your order – unless you qualify for free delivery.


The price of these charges varies depending on the cost of your order. Our payment facility is provided by Stripe and operates on a secure network.

Order Cancellation

Once you confirm an order and payment has been made you cannot cancel the order. To exercise the right to cancel, you must inform us by email at returns@heygoodlookin.uk. We will try to cancel the order for you but if the order has been processed you will have to follow our Returns and Exchanges policy section. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product or if you have used the product. However, your statutory rights concerning the quality of those products are not affected.


Delivery of the products you order will be shipped to the specified address given in your order. The method used to deliver your order varies depending on the weight and size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Shipping page on this website.

Promotional Offers

Certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period ends, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

What are Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At Hey Good Lookin we use cookies to keep track of what you have in your basket, and then to remember you when you return to our site. To fully enjoy the Hey Good Lookin website, you need to have cookies enabled. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes but you will be limited to just that. Most web browsers have cookies enabled.


It’s important to note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create but we do use encrypted information gathered from them to help improve your experience of the site. An example of this would be that they help us to identify and resolve errors or to determine which products may be relevant to show you when you’re browsing.

Our Cookies Policy

To make full use of the online shopping and personalised features that you can experience at Hey Good Lookin store on your computer, tablet or mobile phone, you’ll need to accept cookies, as we can only provide you with certain personalised features of this website by using them.


Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the link that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from Hey Good Lookin store, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. We may update our list of cookies from time to time.

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